Alabama Outdoors--an update to my customer service problem
Final Update: read the entry located here. *the story ended with what I asked for in the first place.
UPDATE:
I'm hopeful that, as my previous post did accomplish, a search for Alabama Outdoors in google or some other search engine will pull my blog post about my experience with Alabama Outdoors will show up. Right now, Alabama Outdoors complaint shows up pretty well, but Alabama Outdoors by itself isn't quite there yet. Hopefully this post about Alabama Outdoors, a Birmingham, Alabama based outdoor clothing and outdoor gear store, will help bring Alabama Outdoors to the forefront for complaints!
I'm planning to add to this post about Alabama Outdoors for the next week or so, but for now I just wanted something out there that expressed my distaste for the Birmingham, Alabama based outdoor clothing and hiking gear store Alabama Outdoors. I have been shopping at Alabama Outdoors for most of the last twenty years. I can't recall the very first thing I bought there, but distinctly remember buying a nice tent from Alabama Outdors, several pairs of boots, several backpacks, camping stoves, jackets, lanterns, socks, shoes, sandals and no telling how many pairs of pants, shirts and shorts. Oh, and that doesn't include the shoes, boots, expensive jackets, clothes and more Ann has bought at Alabama Outdoors over the years.
Well, I bought two pair of shorts from Alabama Outdoors (AO) last week and wore each pair one time--I've owned the brand for years (grammici's) and have always loved them (always bought them from Alabama Outdoors, too). The belt buckle on both of these new ones frayed and came apart--on one it happened shortly after I put them on. I took them back with receipt in hand with a desire to simply exchange them for new, undamaged goods. I was told that they couldn't do that but would send them in for repair. I told them that I wouldn't be shopping there again. That didn't seem to make an impact on them. (It was a young, inexperienced boy who said he, I think,he was the manager.) I'm really upset by this lack of customer care and consider this a strong complaint against Alabama Outdoors. I'm not a big complainer, but feel that this bad experience with Alabama Outdoors requires a complaint. I have emailed Alabama Outdoors customer service and sent them an online message through their customer care online for (at alabamaoutdoors.com) and plan to call them on Monday. I am a strong proponent of buying locally whenever possible. I will try the other store in town (Mountain High), but if that doesn't work out, I'll be shifting my purchases online and I surely won't be going to Alabama Outdoors to experience their lack of customer care again.
Alabama Outdoors has lost a customer and I'll do everything I can to make sure that my complaint is heard as loudly as possible (mainly by mentioning Alabama Outdoors and complaint in this post and possible future posts as many times as I can mention Alabama Outdoors and the word complaint--you'd be surprised at how much mentioning a name like Alabama Outdoors in conjunction with a couple of key words like complaint and problem and upset can have on search engine rankings. Just give it a few days and hopefully, anyone searching for Alabama Outdoors and complaint will find my post about complaining about Alabama Outdoors and the poor customer service they provided me yesterday. We'll see.
UPDATE:
Well, this is just an update to my earlier complaint about Alabama Oudoors, the Birmingham, Alabama based outdoor sporting goods store. Alabama Outdoors has not responded to my website submission to their website alabamaoutdoors.com, or to an email sent to info@alabamaoutdoors.com. I'm very displeased with their performance. Sorry to take away from my otherwise pretty positive blog. This is more of a test than anything else just to see how much of an impact mentioning Alabama Outdoors in a negative context along with saying things such as Alabama Outdoors provides a negative customer service experience in Birmingham, Alabama has. I'm really curious to see what sort of an impact I can have in the search engines by mentioning my displeasure with Alabama Outdoors in some repeated fashion--all the while obeying the cardinal rule of making sure that any mention of Alabama Outdoors really makes an important reference to Alabama Outdoors as an Alabama based outdoor clothing company selling products in Birmingham, Alabama.
I'm hopeful that, as my previous post did accomplish, a search for Alabama Outdoors in google or some other search engine will pull my blog post about my experience with Alabama Outdoors will show up. Right now, Alabama Outdoors complaint shows up pretty well, but Alabama Outdoors by itself isn't quite there yet. Hopefully this post about Alabama Outdoors, a Birmingham, Alabama based outdoor clothing and outdoor gear store, will help bring Alabama Outdoors to the forefront for complaints!
I'm planning to add to this post about Alabama Outdoors for the next week or so, but for now I just wanted something out there that expressed my distaste for the Birmingham, Alabama based outdoor clothing and hiking gear store Alabama Outdoors. I have been shopping at Alabama Outdoors for most of the last twenty years. I can't recall the very first thing I bought there, but distinctly remember buying a nice tent from Alabama Outdors, several pairs of boots, several backpacks, camping stoves, jackets, lanterns, socks, shoes, sandals and no telling how many pairs of pants, shirts and shorts. Oh, and that doesn't include the shoes, boots, expensive jackets, clothes and more Ann has bought at Alabama Outdoors over the years.
Well, I bought two pair of shorts from Alabama Outdoors (AO) last week and wore each pair one time--I've owned the brand for years (grammici's) and have always loved them (always bought them from Alabama Outdoors, too). The belt buckle on both of these new ones frayed and came apart--on one it happened shortly after I put them on. I took them back with receipt in hand with a desire to simply exchange them for new, undamaged goods. I was told that they couldn't do that but would send them in for repair. I told them that I wouldn't be shopping there again. That didn't seem to make an impact on them. (It was a young, inexperienced boy who said he, I think,he was the manager.) I'm really upset by this lack of customer care and consider this a strong complaint against Alabama Outdoors. I'm not a big complainer, but feel that this bad experience with Alabama Outdoors requires a complaint. I have emailed Alabama Outdoors customer service and sent them an online message through their customer care online for (at alabamaoutdoors.com) and plan to call them on Monday. I am a strong proponent of buying locally whenever possible. I will try the other store in town (Mountain High), but if that doesn't work out, I'll be shifting my purchases online and I surely won't be going to Alabama Outdoors to experience their lack of customer care again.
Alabama Outdoors has lost a customer and I'll do everything I can to make sure that my complaint is heard as loudly as possible (mainly by mentioning Alabama Outdoors and complaint in this post and possible future posts as many times as I can mention Alabama Outdoors and the word complaint--you'd be surprised at how much mentioning a name like Alabama Outdoors in conjunction with a couple of key words like complaint and problem and upset can have on search engine rankings. Just give it a few days and hopefully, anyone searching for Alabama Outdoors and complaint will find my post about complaining about Alabama Outdoors and the poor customer service they provided me yesterday. We'll see.
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